Trouble At Three

Tens of thousands of Three mobile customers in the UK have reported they cannot get signal on their phones. Many frustrated customers took to social media to vent their annoyance at not being able to use any of the call, text, or data services on their phones.

Downdetector, which tracks websites, showed more than 20k people had reported their mobile service was affected on Friday 1st December afternoon and these problems have continued over the weekend into this week.

Customers have complained on social media that they are unable to make calls, send texts or use mobile Internet.
The company posted on X, formerly Twitter: 'We're aware that a small number of customers may be experiencing issues with our network this morning. The firm has more than 10 million customers across the UK and it has apologised for the outages.

It is unclear how many of them are affected by the outages, however, as those who rely on mobile internet may be unable to report the issue. Reports of a problem first emerged in low numbers, then increased substantially on Friday 1st December  and over the weekend.

According to Downdector, intermittent problems have persisted over the last 24 hours.

The outages are also understood to affect some people using smaller providers which use Three's network.
Unplanned network issues like this can often leave customers without mobile signal, and there's nothing you can do except wait for your provider to fix the problem. Three uses different mobile frequencies and equipment to O2, Vodafone, and EE, so this particular outage should not be affecting those providers' signal.

Some users also reported issues with their 4G and 5G, as well as some customers having problems with "no signal" and "total blackout" on Smarty, a mobile phone brand which operates on the Three network. 

Three have made no comment on the cause of the issue, although the company said on Twitter X on Saturday 2nd December that network services had been fully restored, although this process does not seem be completed so far.

Three is currently in the process of merging with rival operator Vodafone. The £15 billion deal would see Vodafone take a 51% stake in the new business and Three take the remaining minority stake of 49%. 

Downdetector:   @ThreeUK:     BBC:    National:    TotalTelecom:   Daily Mail:   Express:    Yahoo:

You Might Also Read: 

Cyber Security Issues For The Mobile Industry:

___________________________________________________________________________________________

If you like this website and use the comprehensive 6,500-plus service supplier Directory, you can get unrestricted access, including the exclusive in-depth Directors Report series, by signing up for a Premium Subscription.

  • Individual £5 per month or £50 per year. Sign Up
  • Multi-User, Corporate & Library Accounts Available on Request

Cyber Security Intelligence: Captured Organised & Accessible


 

« Fake Login Pages To Steal Bank Data
The OSI Model's Role In Building A Secure Network Architecture »

CyberSecurity Jobsite
Perimeter 81

Directory of Suppliers

North Infosec Testing (North IT)

North Infosec Testing (North IT)

North IT (North Infosec Testing) are an award-winning provider of web, software, and application penetration testing.

Authentic8

Authentic8

Authentic8 transforms how organizations secure and control the use of the web with Silo, its patented cloud browser.

BackupVault

BackupVault

BackupVault is a leading provider of automatic cloud backup and critical data protection against ransomware, insider attacks and hackers for businesses and organisations worldwide.

Cyber Security Supplier Directory

Cyber Security Supplier Directory

Our Supplier Directory lists 6,000+ specialist cyber security service providers in 128 countries worldwide. IS YOUR ORGANISATION LISTED?

LockLizard

LockLizard

Locklizard provides PDF DRM software that protects PDF documents from unauthorized access and misuse. Share and sell documents securely - prevent document leakage, sharing and piracy.

Cloud Security Alliance (CSA)

Cloud Security Alliance (CSA)

The CSA is a not-for-profit organization with a mission to promote the use of best practices for providing security assurance within Cloud Computing

Nutanix

Nutanix

The Nutanix enterprise cloud platform provides performance, robust security, and seamless application mobility for a broad range of enterprise applications.

Cybercrowd

Cybercrowd

Cybercrowd is a cyber security specialist offering technical services, cyber security assessments, guidance and security thought leadership.

Archivo

Archivo

Archivo is a value added reseller focused on Disaster Recovery as a Service (DRaaS), backup, hyper-convergence, hybrid storage and Cyber security.

Riddle&Code

Riddle&Code

Riddle&Code is a product-led services company specializing in onboarding industries to Web3. The team's mission is to provide a trusted connection between the digital and physical worlds.

Liberty Mutual

Liberty Mutual

Liberty Specialty Markets offers specialty and commercial insurance and reinsurance products, including Cyber, across the USA, Europe, Middle East and other international locations.

Cyber Risk Aware

Cyber Risk Aware

Cyber Risk Aware provide a security awareness and phishing simulation platform that focuses on real threats and educates and empowers employees to be the first line of defence.

Responsible Cyber

Responsible Cyber

Protect yourself with Responsible Cyber’s 360° platform, IMMUNE, arming you with comprehensive support for your business.

CISO Global

CISO Global

CISO Global (formerly Cerberus Sentinel) are on a mission to demystify and accelerate our clients’ journey to cyber resilience, empowering organizations to securely grow, operate, and innovate.

QuoLab

QuoLab

QuoLab empowers security professionals to analyze, investigate and respond to threats within an integrated ecosystem.

Jamf

Jamf

Jamf is the only Apple Enterprise Management solution of scale that remotely connects, manages and protects Apple users, devices and services.

Lumifi

Lumifi

Lumifi provide end-to-end cybersecurity resilience solutions with a specialty in managed detection and response (MDR) services.

Quarkslab

Quarkslab

Quarkslab is a dedicated team of cyber-security engineers and developers. We aim at forcing the attackers, not the defender, to adapt constantly.

DEKRA

DEKRA

DEKRA’s promise is to ensure the safety of human interaction with technology and the environment.

Verinext

Verinext

Verinext delivers transformative business technology, from intelligently automating time-consuming tasks and protecting data assets to securing infrastructure and improving customer experiences.

Nightwing

Nightwing

Nightwing is the intelligence services company that continually redefines the edge of the possible to keep advancing our national security interests.