Trouble At Three

Tens of thousands of Three mobile customers in the UK have reported they cannot get signal on their phones. Many frustrated customers took to social media to vent their annoyance at not being able to use any of the call, text, or data services on their phones.

Downdetector, which tracks websites, showed more than 20k people had reported their mobile service was affected on Friday 1st December afternoon and these problems have continued over the weekend into this week.

Customers have complained on social media that they are unable to make calls, send texts or use mobile Internet.
The company posted on X, formerly Twitter: 'We're aware that a small number of customers may be experiencing issues with our network this morning. The firm has more than 10 million customers across the UK and it has apologised for the outages.

It is unclear how many of them are affected by the outages, however, as those who rely on mobile internet may be unable to report the issue. Reports of a problem first emerged in low numbers, then increased substantially on Friday 1st December  and over the weekend.

According to Downdector, intermittent problems have persisted over the last 24 hours.

The outages are also understood to affect some people using smaller providers which use Three's network.
Unplanned network issues like this can often leave customers without mobile signal, and there's nothing you can do except wait for your provider to fix the problem. Three uses different mobile frequencies and equipment to O2, Vodafone, and EE, so this particular outage should not be affecting those providers' signal.

Some users also reported issues with their 4G and 5G, as well as some customers having problems with "no signal" and "total blackout" on Smarty, a mobile phone brand which operates on the Three network. 

Three have made no comment on the cause of the issue, although the company said on Twitter X on Saturday 2nd December that network services had been fully restored, although this process does not seem be completed so far.

Three is currently in the process of merging with rival operator Vodafone. The £15 billion deal would see Vodafone take a 51% stake in the new business and Three take the remaining minority stake of 49%. 

Downdetector:   @ThreeUK:     BBC:    National:    TotalTelecom:   Daily Mail:   Express:    Yahoo:

You Might Also Read: 

Cyber Security Issues For The Mobile Industry:

___________________________________________________________________________________________

If you like this website and use the comprehensive 6,500-plus service supplier Directory, you can get unrestricted access, including the exclusive in-depth Directors Report series, by signing up for a Premium Subscription.

  • Individual £5 per month or £50 per year. Sign Up
  • Multi-User, Corporate & Library Accounts Available on Request

Cyber Security Intelligence: Captured Organised & Accessible


 

« Fake Login Pages To Steal Bank Data
The OSI Model's Role In Building A Secure Network Architecture »

Infosecurity Europe
CyberSecurity Jobsite
Perimeter 81

Directory of Suppliers

Authentic8

Authentic8

Authentic8 transforms how organizations secure and control the use of the web with Silo, its patented cloud browser.

LockLizard

LockLizard

Locklizard provides PDF DRM software that protects PDF documents from unauthorized access and misuse. Share and sell documents securely - prevent document leakage, sharing and piracy.

IT Governance

IT Governance

IT Governance is a leading global provider of information security solutions. Download our free guide and find out how ISO 27001 can help protect your organisation's information.

MIRACL

MIRACL

MIRACL provides the world’s only single step Multi-Factor Authentication (MFA) which can replace passwords on 100% of mobiles, desktops or even Smart TVs.

Clayden Law

Clayden Law

Clayden Law advise global businesses that buy and sell technology products and services. We are experts in information technology, data privacy and cybersecurity law.

CERT-MU

CERT-MU

CERT-MU is the Mauritian National Computer Security Incident Response Team.

ThreatMark

ThreatMark

ThreatMark provides fraud detection solutions for digital banking and payments.

MAD Security

MAD Security

MAD Security is a premier provider of information and cybersecurity solutions that combine technology, managed security services, support and training.

Austrian Trust Circle

Austrian Trust Circle

Austrian Trust Circle is an initiative of CERT.at and the Austrian Federal Chancellery and consists of Security Information Exchanges in the areas of the strategic information infrastructure.

Dice

Dice

Dice is a leading recruitment platform, helping technology professionals manage their careers and employers connect with highly skilled tech talent in specialist areas including cybersecurity.

White & Black

White & Black

White & Black are specialist corporate & technology lawyers based in London & Oxford.

Thomsen Trampedach

Thomsen Trampedach

Thomsen Trampedach offers a tailored-made brand protection solution to each customer using a proprietary enforcement automation and reporting tool and a multilingual enforcement team.

Spin Technology

Spin Technology

SpinOne is a SaaS data protection platform designed to monitor, secure, and back up your G Suite and O365 data, improve compliance, and reduce IT costs.

RNTrust

RNTrust

RNTrust provide solutions to meet today’s digital challenges utilizing digital technologies and services to make you more secured in digitally connected environment.

Cloud Range

Cloud Range

Cloud Range provides cybersecurity teams with access to the world's leading cyber range platform, eliminating the need to invest in costly cyber range infrastructure.

Diligent

Diligent

Diligent's SaaS GRC platform gives leaders a connected view of governance, risk, compliance and ESG across their organization.

Superus Careers - Cyber Career Exchange

Superus Careers - Cyber Career Exchange

The Cyber Career Exchange is a specialized recruiting platform focused specifically on cybersecurity.

FastNetMon

FastNetMon

FastNetMon is a very high performance DDoS detection and mitigation tool which could detect malicious traffic in your network and immediately block it.

VinCSS

VinCSS

VinCSS Internet Security Services JSC is a leading organization working in the field of researching, developing, producing products as well as providing cyber security services.

SecureClaw

SecureClaw

SecureClaw offers specialized cybersecurity consultation, various products, and a range of services to meet your company's business domain needs.

Infosec Ventures

Infosec Ventures

Infosec Ventures incubates and scales cyber security innovators that solve inefficiencies in cyber security.