Tech Support Scams Steal Millions
There have been over 2,00 reports of computer software service fraud made to UK Action Fraud in November 2020. Victims reported losing a total of £2,148,976. This is a 22% increase compared to the previous month October.The criminals operate by often using bogus ‘Computer Software Tech Support’ phone calls. It might appear that someone from Microsoft or Apple calling you and telling you there is a problem with your device. Or it might be a fraudsters asking for credit card information to ‘validate your software’, e.g. validating your windows software.
People need to be aware of the risk of fraud, especially as there is a lot of other computer software service scams you need to look out for. Fraudsters often use the names of well-known companies to commit their crime, as it makes their communication with you seem legitimate. This is why it’s important to think twice before giving out any personal information.
Action Fraud has received reports of criminals cold calling victims purporting to be calling from well-known Intenet Servie Providers (ISP) primarily, claiming that the victim has a problem with their computer, router or internet. The suspect persuades the victim to download and connect via a Remote Access Tool (RAT), allowing the suspect to gain access to the victim’s computer or mobile phone. Some reports also state that criminals have been using browser pop-up windows to initiate contact with victims.
Victims are then persuaded to log into their online banking to receive a refund from the broadband provider as a form of compensation. This allows the suspect access to the victim’s bank account, and the ability to move funds out of the victims account into a UK mule account.
There has also been an increase in the variety of service providers being impersonated, with multiple providers being affected.
Always Remember:
- Genuine organisations would never contact you out of the blue to ask for personal or financial details, such as your PIN or full banking password.
- Never install any software, or grant remote access to your computer, because of a cold call.
- Don’t contact companies promoting tech support services via browser pop-ups.
- Hang up on any callers that claim they can get your money back for you.
- If you have made a payment, contact your bank immediately. They can help you prevent any further losses.
- If you granted remote access to your computer, seek technical support to remove any unwanted software. If you need tech advice, look for reviews online first or ask friends for recommendations.
If you think you’ve been a victim of fraud, report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.
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