HSBC Mobile Banking App Fails

Thousands of UK HSBC customers have reported that they are unable to access mobile banking. The real-time online servce tracker Downdetector, has received  over four hundred reports from user that their app for banking is not working.

The problem comes on Black Friday, a day when many people will be making purchases due to the discounts offered by retailers. 

The issues began at around 8 am on 24th November and are still ongoing with thousands of reports still flooding in from users. “We understand some customers are having trouble accessing banking services as usual right now,” HSBC said in a statement. “We’re investigating this as a matter of urgency and will share an update as soon as possible.” 

The bands service status page suggests that the issue is affecting both mobile and online users:-

  • Mobile banking   -  We are currently experiencing log on issues  - No planned maintenance.
  • Online banking -  We are currently experiencing log on issues  -  No planned maintenance.

Faki Saadi, Director of Sales, UK & Ireland at enterprise mobility firm SOTI commented: “Black Friday weekend is one of the biggest shopping events of the year... Most businesses plan months in advance for this surge in online orders, often ensuring they have enough staff to cope with demand. In the case of HSBC’s mobile banking app, downtime at any point of the year would be frustrating for customers but especially so on a day like today.

It’s not just that they can’t access their online banking either, they are unable to verify purchases with multi-factor authentication, something which is essential for device security... 

It serves as a lesson to other banks, retailers and businesses, that having an effective application management solution in place is critical to help reduce the risk of downtime and improve business continuity.” 

Customers of First Direct, a division of HSBC UK, are also thought to be affected. HSBC has over 14m customers in the UK alone, although not all of these use mobile banking. Angry users have now rushed to social media express their discontent. 

HSBC:    @HSBC:    Downdetector:    BBC:     Mirror:    Yahoo:    Independent:  

You Might Also Read: 

Mitigating The Security Risks Of Black Friday:

___________________________________________________________________________________________

If you like this website and use the comprehensive 6,500-plus service supplier Directory, you can get unrestricted access, including the exclusive in-depth Directors Report series, by signing up for a Premium Subscription.

  • Individual £5 per month or £50 per year. Sign Up
  • Multi-User, Corporate & Library Accounts Available on Request

Cyber Security Intelligence: Captured Organised & Accessible


 

« What Is Cyber Hygiene & Why Is It Important?
Intelligent Automation & AI Can Improve Business Resilience »

CyberSecurity Jobsite
Perimeter 81

Directory of Suppliers

FT Cyber Resilience Summit: Europe

FT Cyber Resilience Summit: Europe

27 November 2024 | In-Person & Digital | 22 Bishopsgate, London. Business leaders, Innovators & Experts address evolving cybersecurity risks.

MIRACL

MIRACL

MIRACL provides the world’s only single step Multi-Factor Authentication (MFA) which can replace passwords on 100% of mobiles, desktops or even Smart TVs.

Authentic8

Authentic8

Authentic8 transforms how organizations secure and control the use of the web with Silo, its patented cloud browser.

North Infosec Testing (North IT)

North Infosec Testing (North IT)

North IT (North Infosec Testing) are an award-winning provider of web, software, and application penetration testing.

LockLizard

LockLizard

Locklizard provides PDF DRM software that protects PDF documents from unauthorized access and misuse. Share and sell documents securely - prevent document leakage, sharing and piracy.

Advent IM

Advent IM

Advent IM is one of the UK’s leading independent cyber security specialists, with a unique approach to providing holistic security management solutions.

Qualys

Qualys

Qualys is a pioneer and leading provider of cloud security and compliance solutions.

CyberSmart

CyberSmart

CyberSmart is a platform that allows you to maintain compliance, achieve certification and secure your organisation.

Plixer

Plixer

Plixer delivers a network traffic analytics system used for monitoring, visualization, and reporting of network and security incidents.

Optra Security

Optra Security

Optra Security specializes in information security with a focus on Application Security.

Oceania Cyber Security Centre (OCSC)

Oceania Cyber Security Centre (OCSC)

OCSC engages with government and industry to conduct research, develop training opportunities and build capacity for responding to current and emerging cyber security issues.

ChainSecurity

ChainSecurity

ChainSecurity provides products and services for securing smart contracts and blockchain protocols and conducts R&D in the areas of security, program analysis, and machine learning.

Kyndryl

Kyndryl

Kyndryl has a comprehensive portfolio that leverages hybrid cloud solutions, business resiliency, and network services to help optimize your IT workloads and transformations.

CertNexus

CertNexus

CertNexus is a vendor-neutral certification body, providing emerging technology certifications and micro-credentials for business, data, developer, IT, and security professionals.

Lansweeper

Lansweeper

Lansweeper is an IT Asset Management platform provider helping businesses better understand, manage and protect their IT devices and network.

risk3sixty

risk3sixty

Risk3sixty are information and cyber risk management craftsmen helping build business-first security and compliance programs.

Troye Computer Systems

Troye Computer Systems

Troye provide a complete range of digital workspace solutions that empower people to do their very best work in a safe and secure manner anywhere, anytime, using any device.

Redpoint Cybersecurity

Redpoint Cybersecurity

Redpoint Cybersecurity is a human-led, technology-enabled managed cybersecurity provider specializing in Digital Forensics, Incident Response and proactive cyberattack prevention.

Ionize

Ionize

Ionize offers solutions to help you uplift your capability across the full-spectrum of cyber security - assessment, remediation, monitoring, governance and ongoing education.

Hack-X Security

Hack-X Security

Hack-X Security provide IT risk assessment and Digital Security Services. We are a trusted standard for businesses that must protect their data from cyber-attacks.

Blue Mantis

Blue Mantis

Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization.