Facial Recognition Technology Defects

In a recently widely reported case, an anonymous woman wanted  some chocolate and so she wandered into a local bargain store to make a purchase, only to find she was wrongly accused after being flagged by a facial-recognition system called Facewatch, a specialist in the retail crime prevention sector.

She says after her bag was searched she was led out of the shop, and told she was banned from all stores using the technology. 

Facewatch later wrote to her and acknowledged it had made an error. 

Facewatch is used in numerous stores in the UK, including Budgens, Sports Direct and Costcutter, to identify shoplifters. The company has declined to comment on this individual case but has say its technology helped to prevent crime and protect frontline workers. 

It's not just retailers who are turning to the technology. The UK police has cameras attached to car roof captured thousands of images of people's faces. If they matched people on a police watchlist, officers could speak to them and potentially arrest them. 

As an industry facial recognition faces numerous issues to do with its unreliability, data security, child protection issues and misuse for illegal mass surveillance.  Critical references to the technology has liken the process to a supermarket checkout, where your face becomes a bar code.

Facewatch   |   BBC   |   Reddit   |    Y Combinator   |     BigBrotherWatch   |    NZ News   |   

Image: Allison Saeng

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