British Employees Lack The Training To Use AI Tools

Uploaded on 2023-07-26 in TECHNOLOGY-Key Areas-Artificial Intelligence, FREE TO VIEW

UK workers are becoming more engaging to the use of generative AI tools in their daily work operations, but a lot of employees still don’t use these technologies safely. A study from Salesforce found that more than one-third (38%) of workers are already using, or planning to use, generative AI in their jobs. However, a majority of survey respondents (62%) said they lack the skills to use them “accurately and safely”. 

Salesforce’s survey, which was conducted in partnership with YouGov reflects the thoughts and opinions of almost 1,400 full-time, UK-based workers across sales, service, marketing, and commerce. In particular, It has revealed that skills shortages at organisations across the UK pose a serious challenge to the uptake of generative AI tools. 

Common concerns around accuracy and safety focused specifically on the potential for generative AI platforms to generate inaccurate, false, or misleading information. Previous research from the firm found that just one-in-ten UK workers felt they had adequate AI-related skills, including the knowledge of how to effectively use generative AI tools.

  • Almost half (46%) revealed they held serious reservations about inaccurate outputs from these tools. 
  • And 58% were concerned about issues relating to bias when using generative AI technologies. 

The issue of accuracy has been a long-running trend since the emergence of tools such as ChatGPT in late 2022. 
While generative AI has been hailed as a transformative production technology concerns over the accuracy of the content generated by these platforms have been a recurring talking point. 

Some organisations have already advised workers against using AI tools workplace settings, while others like JPMorgan Chase said they will not be embracing generative AI until the widely known flaws have been addressed.
Zahra Bahrolouloumi, CEO at Salesforce UKI, said that although organizations are embracing the potential benefits of generative AI, safety and responsible use remains a key stumbling block. “Generative AI is the most important technological breakthrough of our lifetime, revolutionising how businesses interact with customers,” she said. “But its potential will only be realised if we put trust and safety at the center of this technology.”

Data & Security Skills Are A Key Requirement

This latest study appears to reinforce the pervasive issue of skills shortages, highlighting that over two-thirds (67%) of workers are “concerned their broader teams do not have the skills to effectively and safely use generative AI. 
The long-running shortage of applicable skills is being exacerbated by the fact that organisations aren’t investing in training to use generative AI tools, the study noted. 

  • More than three-quarters (79%) of workers said their employers do not provide “any form” of generative AI training to support them in using these tools. 
  • Over half (55%) said they would like their employers to provide them with training opportunities to maximise the use of such tools and alleviate concerns over safe usage. 

Furthermore, the survey noted there is a growing disparity between senior staff and the broader workforce at many organisations over how to responsibly integrate tools. 

  • More than three-quarters (77%) of C-suite and managing director-level employees said they were confident about their ability to safely implement generative AI technologies.
  • In contrast, fewer than one-third (35%) of senior and junior managers (29%) responded in the same way

Overall, Salesforce’s study found that the ‘democratisation’ of AI skills should be viewed as a critical goal for enterprises to fully maximise the use of generative AI technologies in operations.

Salesforce:     YouGov:    ITPro:    Digit.FYI:    HRNews:     CityAM:     Image: Levart Photography

You Might Also Read: 

Can AI Help Reduce The Cybersecurity Workforce Gap?:

___________________________________________________________________________________________

If you like this website and use the comprehensive 6,500-plus service supplier Directory, you can get unrestricted access, including the exclusive in-depth Directors Report series, by signing up for a Premium Subscription.

  • Individual £5 per month or £50 per year. Sign Up
  • Multi-User, Corporate & Library Accounts Available on Request

Cyber Security Intelligence: Captured Organised & Accessible

 

« Sweden Issues An Order 'Stop Using Google Analytics'
Cyber War, Intelligence, Malware & Espionage »

CyberSecurity Jobsite
Perimeter 81
Cyrin

Real Attacks. Real Tools. Real Scenarios.
Schedule a demo

Go Cyber

Training that transforms behaviours

Sign Up: Cyber Security Intelligence Newsletter

Directory of Suppliers

Alvacomm

Alvacomm

Alvacomm offers holistic VIP cybersecurity services, providing comprehensive protection against cyber threats. Our solutions include risk assessment, threat detection, incident response.

Cyber Security Supplier Directory

Cyber Security Supplier Directory

Our Supplier Directory lists 6,000+ specialist cyber security service providers in 128 countries worldwide. IS YOUR ORGANISATION LISTED?

ZenGRC

ZenGRC

ZenGRC - the first, easy-to-use, enterprise-grade information security solution for compliance and risk management - offers businesses efficient control tracking, testing, and enforcement.

LockLizard

LockLizard

Locklizard provides PDF DRM software that protects PDF documents from unauthorized access and misuse. Share and sell documents securely - prevent document leakage, sharing and piracy.

ON-DEMAND WEBINAR: What Is A Next-Generation Firewall (and why does it matter)?

ON-DEMAND WEBINAR: What Is A Next-Generation Firewall (and why does it matter)?

Watch this webinar to hear security experts from Amazon Web Services (AWS) and SANS break down the myths and realities of what an NGFW is, how to use one, and what it can do for your security posture.

CERT-EU

CERT-EU

CERT-EU is a permanent Computer Emergency Response Team for the EU institutions, agencies and bodies.

National Cyber Security Centre (NCSC) - Norway

National Cyber Security Centre (NCSC) - Norway

NCSC is part of the Norwegian Security Authority, and is Norway's national cyber security hub and the national CERT.

International Computer Science Institute (ICSI)

International Computer Science Institute (ICSI)

ICSI is a leading independent, nonprofit center for research in computer science. Research areas include network security and privacy.

CUIng.org

CUIng.org

The CUIng initiative was launched to tackle the problem of criminal exploitation of information hiding techniques.

Industrial Networking Solutions (INS)

Industrial Networking Solutions (INS)

INS Services specializes in designing, deploying and providing on-going support for critical OT (Operational Technology) and IIoT (Industrial Internet of Things) networks.

Horangi

Horangi

Horangi provides security products and services that enable the rapid delivery of Incident Response and threat detection for our customers who lack the scale, expertise, or time to do it themselves.

Kryptus

Kryptus

Kryptus provides a wide array of solutions for hardware, firmware and software ranging from semiconductors to complex digital certificate management systems.

Proteus

Proteus

Proteus is an Information Security consulting firm specialized in Risk Analysis and Executive Control.

Entel CyberSecure

Entel CyberSecure

Entel CyberSecure is a portfolio of Cybersecurity solutions and services for the protection, defense, risk management and regulatory compliance of ICT Systems for corporations and Government.

Anitian

Anitian

The Anitian Compliance Automation platform builds, configures, and monitors cloud environments to accelerate compliance for standards such as FedRAMP, PCI, ISO/GDPR and CJIS.

Yellow Brand Protection

Yellow Brand Protection

Yellow Brand Protection operates 24/7 to protect brands' Intellectual Property (IP) from infringements on all kinds of online distribution channels.

Dataprovider.com

Dataprovider.com

Our Brand Protection Suite gives you the tools to discover trademark infringement on the Internet, such as websites selling counterfeit products, even when this is not immediately noticeable.

Future Technology Systems Company (FutureTEC)

Future Technology Systems Company (FutureTEC)

FutureTEC is a leading Information Technology Solutions Provider, delivering world-class Information Security, Information Management, and Business Solutions.

Drata

Drata

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining workflows to ensure audit-readiness.

Silicon Labs

Silicon Labs

Silicon Labs are a leader in secure, intelligent wireless technology for a more connected world. We provide award-winning hardware and software security to help safeguard connected devices.

Leo CybSec

Leo CybSec

Leo CybSec unites a group of Cyber Security experts with 20+ years of collective expertise to help our clients realise and mitigate the cyber challenges and risks facing their business.